Needed an SUV for travel and was given a pick up truck. Manager Lauren was the most unprofessional customer service rep. I have ever worked with. My husband has used several rental companies through his business, and has always been smooth experience. First experience with Budget will be our last. Went down the street to another company and had a car within 10 minutes and for $60 less than Budget was charging. Night and Day in regards to professional service. I had to give Budget one star to post this review, based on the service we received this is generous.
I will be contacting the FTC & the Attorney General's Office about the financial discrepancies. I encourage others to do the same
This is the second time we have used this location hoping the first time was just a one time bad experience. The first time they couldn't find our reservation and they charged us a second day with the moving truck when we turned it in on time. They fixed that after a few weeks on our bill. This time we needed an SUV for one day to drive some family around. We filled up the car and dropped it off 20min before our drop off time and filmed it for proof. Still got charged a second day and we had a $115 charge on our card. The corp office we called had no idea why since nothing was in the system. They said both charges would be removed but they haven't. So now we are fighting that. That's ALSO in addition to paying online to reserve the vehicle then the store charging us the same amount. When we were picking up the car and she told us she ran our card we asked why when the charge has been made online. She laughed and said we should never pay online only in the store. We told her the online site doesn't give you an option to reserve without pay. She told us to not do online in the future. So in the end our $140 car has cost us over $500 and things are still being worked out. NEVER going again!
Were very helpful and polite. Great first time renting experience
Horrible!!! They did not give me a comparable vehicle to what I selected online, so I ended up spending twice the amount of money on gas than what I budgeted for. About 2 hours into our road trip the "check engine" light came on and i couldn't get ahold of ANYBODY at the company to help me. They took more out of my account than what they told me it was going to cost, even the reciept they gave me is for less than what they took. NEVER AGAIN!!
I am adding on to this. It has almost been a month, and still no progress. Mandy B is just horrible. Doesn't care about anything and will do nothing to help you. I have tried to meet up with Mike but It was a no go. Wasn't even there for our meeting. I have been emailing Avery for over a week with no response. Who hires a district manager that does not even care to respond to customers? I have shown video proof that my claim they gave me was nonsense, but they just dont care. At all!
Horrible! I have been dealing with them for a week now trying to get a billing situation taken care of. They charged me for an extra day of service for which is not the case. They even told me that the person at the facilty did not enter the stuff in until the following day. I was told I would be refunded within 3-5 business days a week ago. Just got off the phone with them and now they are saying 10 more days. Absolutely ridiculous! NEVER using budget again.
Budget Car Rental is a US Car Rental based in Olathe, Kansas. Budget Car Rental is located at 1102 N Rogers Rd, Olathe, KS 66062, USA.
Please contact with Budget Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Budget Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.